Rake Chat (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we handle and protect information you submit via our platform.
1. Information We Collect
We may collect:
• Account information (business details, contact info)
• Conversation logs and interaction data
• Technical information (device, IP, browser)
• Usage insights to improve performance and analytics
2. How We Use Data
We use data to:
• Provide and optimize conversational services
• Personalize interactions and responses
• Ensure security, performance, and compliance
• Provide support and improvements
We do not sell your data.
3. Data Ownership
You own your data. We act as a data processor where applicable and process information only based on your instructions.
4. Security
We use enterprise‑grade security protections. On‑premise and private hosting options may be available for compliance needs.
5. Data Sharing
We may share data only with essential service partners or if legally required.
6. Cookies & Tracking
Cookies may be used to enhance performance, personalization, and analytics.
7. Data Retention
We retain data only as long as needed for service delivery or legal compliance. You may request data deletion where permitted.
8. User Rights
You may request access, correction, export, or deletion of your data based on regional privacy laws.
9. Children’s Privacy
Rake Chat is intended for business use and not for individuals under 18.
10. Policy Updates
We may update this policy to reflect product improvements or legal requirements. Continued use indicates acceptance.